The "Sofa to Sofa experience"

The skier's digital customer journey

In order to succeed in today’s world, it requires you to be technologically advanced in order to continuously comply with security regulations and to meet evolving customer expectations and needs. With our digital solutions we help resorts to face these digital challenges within the ski industry.

Attract new visitors to the destination

Improve the user experience to retain customers

Optimize the resort’s revenues throughout the entire year

Improve the safety of both workers and customers

Preparing and reserving the trip

During this step, the skier needs to get to know the destination, the activities, the services and the existing infrastructures. This research phase will be done mainly via the website, the app, and the resort’s social networks.

Once a resort has been selected, the need will be to be able to book as many services as possible online to facilitate the stay upon arrival. For example: accommodation, ski rental, ski lessons, etc.

How can you bring more skiers to your resort by adapting to meet the technological expectations of your customers based on the new safety regulations? 

Our solutions

Resort App Program

Resort Instant Access

Benefits for the skier

Benefits for the resort

Arrival at the resort

This is where the resort has to think about digitizing the customer experience as a whole, by reducing the steps between the want to go skiing and the first descents. 

An ideal experience is to be able to collect the purchases made, online during step one, in the shops concerned or directly via the machines available at the resort. The app will also be a great companion to help them find their way around the resort. 

How can you eliminate those clunky parts of the customer experience while offering maximum safety starting at the moment they arrive at the resort?

Our solutions

Resort Instant Access

Resort App Program

Benefits for the skier

Benefits for the resort

Skiing

The experience on the slopes is a very important factor. An optimal experience on the slopes will be facilitated through a mobile application present with the skier all day.

With the help of this faithful companion the skier will be able to access real time information, the webcams, find their way on the slopes and within the resort, track their activities, book last minute services online, and more…

How can you improve the skier’s experience while at the same time offer greater safety at your destination?

Our solutions

Resort App Program

Digital Resort Maps

Benefits for the skier

Benefits for the resort

End of the ski day- returning home and prepping for the next visit

The skier returns delighted from their vacation at the resort, and they will want to keep those fond memories made.

They can do so by adding photos to the app and by tracking their activity, which will allow them to look back any time in the app and remember their stay, and even share it with their loved ones in person and via social networks.

How can you keep a line of constant communication with your skiers to have them coming back for more?

Our solutions

Resort App Program

Resort Instant Access

Marketing Services

Benefits for the skier

Benefits for the resort

They already trust Skitude for their digital strategy

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